Does my order qualify for free shipping?
We offer free shipping as a standard on all orders with ThePetsPeeve.
I’ve just ordered - how long until my order is dispatched?
All of our orders are packaged and shipped directly from our manufacturers warehouses in China to more efficiently deliver our products and reduce our carbon footprint. We aim to have all orders shipped within 3 working days. Due to popularity we average a delivery time of 5-10 Working Days for orders to UK, Europe, US/Canada and Australia. This is only an estimate and delivery can be longer during busier times of the year such as the Christmas season where this can be upto 21 calendar days. The rest of the world you can expect from 1-6 weeks after shipping for your delivery due to distance travelled and countries customs processing.
I’ve received multiple tracking numbers when I ordered all together?
Sometimes due to efficiency in posting your items will be shipped from 2 different supplier locations depending on which has your order in stock closest to you. This is to reduce wait time and help us to keep up with the demand on some of our products.
My order appears to have been lost in the post and my pet is getting frustrated!
We send all our orders out insured for the total value. If your order is lost, stuck with customs or simply returned to us we’ve got your back. Sometimes postal couriers make mistakes and it hurts us to hear as much as you, but we will always do everything to get you a replacement in your hands via the fastest postage or your money back. It’s that simple!
Should I expect any customs charges?
All our prices on our site are free from tax, customs and import duty. This is determined when your order arrives at your country and in the majority of our products none should be applicable however in the case there are additional fees to pay these will be your responsibility. We cannot be held liable for delays caused by local customs. Please check with your local authority if you are unsure prior to ordering. In the majority of our orders there will be no customs or taxes but there are some exceptions.
For full information on our return process please review our Return Policy.